FAQs
Why aluminium?
Will it dent or scratch?
What's with the fixed mounting of front fork and rear dropout?
I hate packing - please tell me that packing your boxes is painless.
Will airlines charge for a bike box?
Will my bike fit in? Even tri-bars and integrated seat posts?
Can you produce custom boxes?
Can you help if my box is lost?
How can I buy?
Manufacturing and shipping time
We schedule orders for production as they arrive. Manufacturing lead time is generally two weeks for any of our standard products. Enhanced Powder Coat Finish and decals/graphics normally adds a week to this.
If you have an imminent travel requirement then we can normally flex our schedule to work with you. Please contact us is this is anything less than a week from your order date.
Shipping lead time is 48 hours within UK, 4-5 days for mainland Europe and 7-10 days for anything further afield. Expedited shipping is available and is charged at cost.
Where do you ship?
We ship to the UK and a further 57 countries worldwide.
To calculate total price including shipping and insurance, please start an order and check out as far as entering delivery address (this is before payment) – the final prices displayed in your cart include product(s), shipping and insurance (and excluding local taxes which are levied by delivery courier).
If your country is not shown as an option then please contact us – we can quote and invoice you manually.
Taxes and duties
All shipments to UK destinations include UK VAT at 20%.
Shipments outside of the UK do not include UK VAT. Please be aware that the delivery courier will be obliged to levy your local taxes upon delivery – this is normally done via a payment link that the courier will send you.